Order Tracking

Track Your Order

Stay updated on every step of your delivery. Enter your order number and email address below to check your current order status and delivery progress.

Track My Order
What happens next

Your order, step by step

From the moment you check out to the knock at your door, here is how your order moves.

1

Payment verification

We confirm your GCash payment — usually within 2–4 hours of checkout.

2

Preparing your order

Your vials are picked, cold-chain packed and matched to their certificates of analysis.

3

Shipped & on the way

Your order is dispatched with a tracking number and insulated packaging.

4

Delivered

Your order arrives cold and sealed, ready for your ritual.

Shipping & delivery

What to expect

Cold-chain packed

Every order ships with cold packs and insulated packaging to protect potency in transit.

Standard & express

Standard delivery lands in 3–5 business days; express in 1–2. Free standard shipping on ₱2,500+.

Nationwide delivery

We deliver across the Philippines, with a tracking number provided once your order is dispatched.

Questions

Frequently asked

Where do I find my order number?
It starts with OL- and was shown on your confirmation screen and message after checkout (for example, OL-7K2M9Q).
Why is my order still pending?
New orders stay pending until we verify your GCash payment — typically within 2–4 hours. The status updates automatically once confirmed.
When will I get a tracking number?
A tracking number is added as soon as your order is dispatched; it will appear here against your order.
I cannot find my order — what now?
Double-check the order ID and the email you used at checkout. Still stuck? Contact support below and we will help right away.
Need a hand? Our team is here to help — email care@optimalabs.co or message us on Viber and we will track it down for you.
Order & Consultation Tracking

Where's My Order?

Enter an order number (OL-…) or a consultation booking reference (CONS-…) with the email you used.

🔍 Not Found

Check your reference (order OL-… or consultation CONS-…) and the email you used, then try again.

Need help? Email us or message us on Facebook.